If I have learned one thing from a career in research and journalism, it’s that your findings are never going to be what you expect them to be. Most of these papers reflect that surprise — I always like to be honest about what our expectations were, and what the reality turned out to be.
Lessons for Congress from Implementation of the Emergency Rental Assistance Program
Explainer: Executive Order on Federal Customer Service
Making the Most Change Doesn’t Always Mean Running for Office
Building and Reusing Open Source Tools for Government
Getting the Work Done: What Government Innovation Really Looks Like
Digital Service Development Needs an Ethical Pause (Stanford Social Innovation Review)
Why Didn’t More Americans Use COVID Exposure Notification Apps? (Slate Magazine)
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